Ss20 Privacy Policy — Protection of Malaysian Users' Personal Information
This policy clearly outlines how ss20 collects, uses, stores, and protects your personal information as a platform user in Malaysia. Your privacy is our priority.
This Privacy Policy takes effect from the date you register your account and will be updated from time to time in accordance with legal requirements and platform operational needs.
Information We Collect When You Use the Platform
Registration & Account Information
When you register an ss20 account, we collect basic information such as your full name, email address, phone number, and date of birth. This information is required to verify your identity, process transactions, and keep your account secure.
For more thorough account verification purposes — particularly before your first withdrawal — we may request a copy of your identity document, such as a Malaysian MyKad or passport.
Device, Payment & Usage Information
The ss20 platform automatically records technical information including device type, operating system, browser version, IP address, and approximate location data. This information is used to detect unauthorised activity and ensure a consistent user experience.
For every MYR transaction, we record the amount, payment method used, and processing status. Full bank account or card numbers are not stored directly by ss20 — these are handled by third-party payment processors that comply with industry security standards.
How We Use Your Information
Ss20 uses your personal information only for legitimate, stated purposes. Specifically, your data is used to:
- To process account registration, login, and user identity verification.
- To process MYR deposits and withdrawals via local Malaysian payment methods.
- To send important notifications relating to your account, transactions, active promotions, and platform updates.
- To detect and prevent fraud, system abuse, or activities that violate our terms of use.
- To comply with legal obligations and regulations applicable in Malaysia.
- To improve platform service quality based on usage patterns and user feedback.
- To provide you with effective customer support when you contact the ss20 team.
We will not use your information for unrelated purposes without obtaining your consent first.
Cookies & Session Tracking — What Happens Behind the Scenes
The ss20 platform uses cookies and similar tracking technologies to ensure a smoother, more secure user experience. Cookies allow the platform to remember your login settings, language preferences, and session activity as you browse.
We use two types of cookies. Session cookies are active only while you're using the platform and are automatically deleted when you close your browser. Persistent cookies are stored on your device for a longer period to help recognise it on future visits.
You can manage or disable cookies through your browser settings. However, some ss20 platform features may not function properly if cookies are fully disabled.
- Session cookies — login & security
- Preference cookies — language & display settings
- Analytics cookies — platform usage patterns
- Security cookies — device identity verification
Data Sharing & Our Commitment to Protecting Your Information
Third-Party Sharing
Ss20 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Your data is shared only in limited circumstances — with payment processors handling your MYR transactions, game providers supplying platform content, and relevant authorities when required by law.
All third parties that receive ss20 user data are required to comply with strict data protection standards and are not permitted to use that information for any other purpose.
Data Security & Storage
All data collected by ss20 is stored on servers protected with SSL encryption and multi-layered security measures. Access to user data is restricted to authorised personnel only, and every access is logged for audit purposes.
Your data will be retained for as long as necessary to meet legal obligations and platform operational requirements. When data is no longer needed, it will be deleted or anonymised in accordance with established procedures.
Your Rights as a User — Access, Correction & Deletion
As an ss20 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Submit your request to the ss20 support team through any of the channels available on the platform.
If the information we hold about you is inaccurate or outdated, you have the right to request a correction. Updates can be made through your account profile or by contacting customer support.
You may request the deletion of your account and personal data, subject to mandatory legal retention obligations that cannot be waived. Deletion requests will be processed within a reasonable timeframe.
Policy Changes & How to Contact Us
Ss20 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or their registered email address. Continued use of the platform after changes take effect will be considered acceptance of the revised policy.
Users are responsible for reviewing this page periodically to stay informed on how their personal information is managed by ss20.
If you have any questions, concerns, or wish to submit a request relating to your personal data, please contact the ss20 support team via live chat on the platform or by email at [email protected]. Our team will endeavour to respond within a reasonable timeframe.
For general enquiries about using the platform, you may also visit our FAQ us.